Organisational Development

Deming Circle of Continuous Improvement

<figure Deming Circle>

Organisational development is a process that never stops. The Deming Circle of Continuous Improvement reflects this continuous improvement in a graphical way:

Based on the Deming Circle of Continuous Improvement your organisation can choose from many tools that can be used during the organisational development process. Some of these tools are:

• EFQM Business Excellence/INK Management (EFQM Business Excellence - pdf);
• (Kaplan Norton) Balance Score Card;
• COSO Enterprise Risk Management;
• Corporate Social Responsibility (CSR);
• Six Sigma to improve processes;
• SIPOC & BPM for Business Process Management;

No matter what tool(s) your organisation selects, the organisational development process normally can be divided in five phases:

• Analysis/evaluation to define the value of organisational development;
• Discussion to define and authorize organisational development projects;
• Development of measurement system (normally based on the Balance Score Card methodology) to plan and measure the organisational development targets;
• Execution of the projects;
• Closing of the projects and final measurement of the results and benefits of the organisational development process.

In organisational development projects many organisations start with the EFQM Business Excellence scan. The EFQM Business Excellence framework can be a basis that your organisation can use to define the areas that need to be developed.

EFQM Business Excellence

<figure EFQM Business Excellence & INK Management Model>

More information EFQM Business Excellence/INK Management Model: (EFQM Business Excellence - pdf)
The EFQM Business Excellence Scan that can be used for starting the organisational development process in your organisation can be downloaded (English version: Business Excellence Scan - Spanish version: Diagnóstico de la Excelencia).

Examples of Potential Organisational Development Project

• Coaching and training managers to be more effective;
• Development of a communication plan (internal and external);
• Development of a strategy including a business plan;
• Introduction, development and implementation of Corporate Social Responsibility (CSR) - A CSR scan CSR Scan is available;
• Implementation of strategic human resources management;
• Introduction of competence management including employee/company evaluation & appraisal cycles;
• Development/description of the company processes using for instance the six sigma methodology;
• Develop plan to improve financial results Balance Score Card methodology;
• Improve financial reporting by the introduction of financial key identifiers;
• Define necessity to insourcing or outsourcing activities;
• Implementation COSO Enterprise Risk Management;
• Introduction of SIPOC and/or BPM Business Process Management;
• Introduction of measuring systems to measure clients, suppliers, employees, key stakeholders, society appreciation;
• Etcetera.

Business Advice America Central
Consultants of Business Advice America Central have assisted several clients with evaluating the development status of organisations and implementing organisational development. In case you would like to receive more information or would like to discuss how Business Advice America Central can assist your organisation please contact Business Advice America Central.